I wanted to share with you an experience that I had a Burlington Nissan. My wife drives an Armada and managed to scrape the front wheel well recently. I called the dealership closest to my house to see what they suggested. When I called, they made it clear that they do not touch body work and gave me the number to a body shop in town that they recommended. I called that body shop and was not excited about what they had to say and felt that I might be getting sold a bill of goods. At that point, I decided to call Burlington Nissan to get a “second opinion”. Dean Martyn answered the phone and could not have been any more helpful. Dean started off by downplaying the situation and not making seem like the sky was falling. Dean then proceeded to explain to me how easy the fix was and really put me at ease that my beautiful truck was not going to be permanently scared. I asked him if I could schedule a time for this to be repaired and he told me to come before 8:00 pm and he would personally take care of it. I showed up and Dean over delivered. Not only did he take me in immediately, he was able to “buff” out the scrape and he did not charge me a penny. I was very taken back by this level of service, and very grateful.

I am a happy owner of a Versa which I purchased from Burlington Nissan. I have always received EXCELLENT service from the sales people, business and finance managers as well as the service department. The other day I made a stupid mistake in a rush and ended up putting windshield washer fluid in the wrong place of my engine. The first thing I did was call Burlington Nissan. From the first person on the phone, the reassurance when I arrived, to the goodbyes once my car was fixed, I can not express how relieved and happy I was to have turned to them. They helped me even though service was already closed. They calmed my worries that I have damaged my car, provided company while I waited and provided the service for free. I, nor my family, can believe the AMAZING customer service that I received from this location. I will happily continue to go to Burlington Nissan and will continue to recommend them to others. There is a reason this location is known for excellent customer service and their service department, they have proven that reason to me! Thank-you Burlington Nissan!!

I serviced my vehicle with Burlington Nissan on March 6th and the staff were great. I called to book an appointment for an oil change and was assured they have an Express Lube Drive Thru. When I arrived that afternoon, my vehicle was quickly serviced as promised. I really appreciated the suggestion to replace my cabin filter, when shown the old one it was filthy. Thanks to the staff at Burlington Nissan, I will definitely be back!

Great place, very friendly personal especially Mark Austin! He is the best sale person I’ve ever seen. Not pushy and very polite. Thank you for making it great experience Mark!

I just want to thank you for your excellent service. I look forward to receiving the report card…be assured I will give you top marks throughout!!:):) I have been telling friends and family that I have never been so well treated by dealership staff as I have been at Nissan Burlington. I really feel that you all work as a team!! It’s refreshing…not just from a dealership stand point but generally speaking. If companies could live by the mantra of One Team One Goal…the world would be much more efficient and pleasant. I feel very confident as a Nissan customer and am sure that I will enjoy my car and ongoing relationship. As you said…it’s not about the size of the car…it’s about the win/win on both sides. Looking forward to dropping in and having a coffee and chat. Please feel free to copy Tracy and others on this…as I give everyone top marks. Have a great day!