Chris Watson

Chris Watson

I wanted to share with you an experience that I had a Burlington Nissan. My wife drives an Armada and managed to scrape the front wheel well recently. I called the dealership closest to my house to see what they suggested. When I called, they made it clear that they do not touch body work and gave me the number to a body shop in town that they recommended. I called that body shop and was not excited about what they had to say and felt that I might be getting sold a bill of goods.

At that point, I decided to call Burlington Nissan to get a “second opinion”. Dean Martyn answered the phone and could not have been any more helpful. Dean started off by downplaying the situation and not making seem like the sky was falling. Dean then proceeded to explain to me how easy the fix was and really put me at ease that my beautiful truck was not going to be permanently scared. I asked him if I could schedule a time for this to be repaired and he told me to come before 8:00 pm and he would personally take care of it. I showed up and Dean over delivered. Not only did he take me in immediately, he was able to “buff” out the scrape and he did not charge me a penny. I was very taken back by this level of service, and very grateful.